Cancellation Policy

Ikatan spa is open Monday to Saturday 9am to 6pm

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Reservations: call reception 07 54711199 – for the fastest way to book.

Send an email enquiry to reception@ikatanspa.com or book online. We answer every email that we receive, it does take us longer to write an email reply than it does to answer a call to make a booking. Please check your junk or spam for a reply as it depends on your spam setting where our emails are received.

Please have your credit card and/or gift voucher number with you at time of booking as we required the details to make all bookings.
Cancellation Policy

Your treatment time has been reserved especially for you. If you need to reduce treatment time, reschedule or cancel your appointment, you are required to provide 24 hour cancellation notice (full group bookings 7 days cancellation notice). Should you not arrive for your appointment or reduce the treatment time we reserved especially for you the full amount of your treatment time will apply and gift vouchers are automatically void. Without notice the full charge of your treatment will apply.

Guests arriving at ikatan suffering from flu, intoxication or transmittable infections will not be permitted to have treatments at ikatan spa.

It is not advisable for your own health to have treatments while unwell nor is it safe for the health of our staff who care for you. If you arrive unwell we cannot proceed with your treatments then our cancellation policy applies.

Please cancel during office hours (9 am -5 pm) prior to the day of your treatments if you are feeling unwell.

Sunday we accept cancellation messages left on our message bank. 07 547 11199

Special Needs

Please advise us upon booking of any allergies, ailments, disabilities or pregnancy so that we can prepare the treatments correctly for you.

It is recommended to book in advance for your ikatan spa experience, however we do take last minute bookings when we have them to offer. With so many choices of treatments on our spa menu, our staff can assist you in selecting the best treatment options to suit your individual needs. We know from experience that it takes the first hour of a treatment to relax, therefore our minimum booking for spa treatments is one hour per person

Holiday Transport for bookings of 2 hours or more per person by prior arrangement at time of booking (when available) from your holiday accommodation.

Available within the Noosa area for clients on holiday without a car. Ikatan Spa BMW transport car must be booked and can only seat maximum of 4 people. Transport is a service provided by the owners of ikatan Spa and is only available when it can be provided by them and the car being available.