Policies & Information 

We look forward to welcoming you to ikatan Spa and in the process of keeping ikatan Spa safe from contagious infections, there are a few things we need to share with you before we can book your treatments.

 

Please take the time to read the below information for your best experience. 

Cancellation Policy

 

Your treatment time has been reserved especially for you. Please advise us with 24 hours prior notice of any changes to treatments, arrival time, reducing, extending treatments or any other changes you want to make to your bookings.

 

Respectfully, late cancellations or changes incur the full treatment cost and are charged to the credit card provided or gift vouchers are automatically claimend for payment of  treatment unless the booking can be refilled by another guest.

 

It’s 100% cancellation charge if you arrive at ikatan Spa with any sniffles/cough/runny nose or illness symptoms we won’t be able to proceed with your treatment as cancellation policy will apply.

 

While we have always had a health and wellness policy to prevent the spread of colds, flu or viruses at ikatan Spa,  guests are now required to complete a health questionnaire, a day prior to the day of treatments. Having your information before you arrive, helps us prepare your treatments.

 

You will receive a link to our Health Questionnaire, in your reminder text message to your mobile a few days prior to your booking date. Your Health Questionnaire is privately kept on file at ikatan Spa and only read by our staff in relation to health screening and treatment related reasons. 

 

It is not advisable for your health to have treatments while unwell nor is it safe for the health of our staff who care for you. If you arrive at ikatan suffering from flu, intoxication or transmittable infections you will not be permitted to have treatments and as a condition of our cancellation policy, outlined above, you will be charged for the booking. 

IKATAN’S DAY SPA AREA IS ONLY FOR GUESTS HAVING TREATMENTS 

 

Only guests having Spa treatments can enter ikatan Spa beyond our reception area.  Extra people or pets (children, family, friends or dogs) are not allowed to accompany you or wait in our guest lounge or gardens while you have treatments as we have limited spa and it is reserved for guests having treatments.

 

There are few cafes and a pub close to ikatan Spa where you can enjoy food and beverage to while away time if you need to wait for a spa guest. Alternatively Eumundi township is only 10 minutes drive from ikatan or Noosaville only 15 minutes away, has a River walk or shops, cafes, bars and restaurant area to enjoy. 

Bookings

All prices are inclusive of GST and are subject to change without notice. No surcharge applies on any credit cards.

 

If you are wanting a booking within the next 24 hours it’s best to call +61 7 5471 1199 between 9am 6pm Monday to Saturday to make a confirmed booking. Sometimes our reception team are occupied with other guests, so please leave a message as all calls and emails are replied to daily within working hours.

 

Please have your credit card and/or gift voucher number with you at the time of booking as we require these details to make  bookings. If your gift voucher value does not cover the total cost of the treatments you want to book, a credit card number is also required with your gift voucher number to reserve your booking.

 

Book online anytime and we will reply to your email as soon as we can. Please check your email address you provide in the booking form as that’s where we send the reply. (they are often incorrect) Check your junk or spam for our reply if it is not in your inbox.

 

It is recommended to book in advance for your ikatan spa experience, however, we run a waitlist and it’s always worth calling because we may be able to help you with a booking. 

 

Groups and Spa Party Bookings

 

Group bookings and Spa Parties are very popular at ikatan because your group don’t have to book the same treatment. 

We have a reception team to help organise every aspect of your group booking.

We require 72 hours cancellation notice if the entire group wishes to cancel. Groups consume a lot of booking space at the same time and can be hard to fill at short notice, however, if one person in the group needs to cancel we require 24 hours prior notice. 

 

Special Considerations – allergies -disabilities-pregnancy

 

For any additional requirements or information about allergies, conditions, disabilities (including pregnancy or under going IVF) please advise us at the time of making bookings as it helps us assist you with making the appropriate choices or modifications to your booking.

 

Whilst all care is taken, ikatan Spa can not guarantee any of our treatments are completely free from traces of allergens, or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional and inform ikatan Spa prior to booking.

 

Bookings with your gift voucher

Please have your gift voucher number with you when booking. If you are booking a treatment that exceeds your gift voucher value, we will require a credit card to hold for the balance of treatment.

 

To help you with a booking we need to know the following details please:

Select a treatment or package from our Spa Menu first, we need this information to make a booking.

 

Provide your gift voucher number, expiry date and treatment details or monetary value on your gift voucher.

You can change the treatment listed on your gift voucher,  as it has a dollar value in our system and you can spend the amount however you wish. Just call or send a booking request and we wil help you. 

 

Re-gifting your gift voucher is easy, send us an email reception@ikatanspa.com with the gift voucher number and who the gift will be transferred to. We can’t accept gift vouchers that are in another persons name.

 

Gift vouchers are non-refundable which is stated in our information at time of purchase. 

For the best experience, let us know

 

It is up to you to communicate with us at time of booking, on arrival and especially during treatments to receive the best treatment possible.

 

At consultation, your Spa therapist will discuss your needs and concerns and ask you to let her know if you need anything changed or adjusted during the treatment. 

 

We don’t chat, or try to sell you products, or ask you questions during your treatment at ikatan Spa, because it’s your relaxation time.

 

It is up to you to let us know what your personal requirements are at any stage of your ikatan experience. We are great at working on bodies but we can’t read minds yet.

Mobile Devices

 

Please switch your mobile to flight mode on entering ikatan Spa to  preserve your time out and other guests relaxation. 

 

It’s just like a flight, where you have the best excuse to switch off and find a better connection.

When you arrive in our gardens you are more than welcome to use your phone on silent to text or take photos.

 

In respect for other guests, all phone calls must be taken in the carpark area.

Babies, Children, Wait Areas and Pets.

 

While we love all things small and cute, in consideration of adults wanting to relax we do not allow babies, children or pets at ikatan Spa while you have treatments.

 

In our reception and retail area, you are welcome to bring children with you to shop and make bookings providing they are supervised but no pets please, due to health regulations.

 

We also offer teen treatments or children under 16 years of age when accompanied by an adult also having treatments.

Our lounge and garden areas are reserved for Spa guests having treatments only. Due to our limited seating capacity, we are unable to provide an area for friends or family to wait while you are having treatments.

 

However, ikatan Spa is close to Noosa and Eumundi where they will find some cute cafes, boutique stores, markets and micro-breweries that would be far more fun and exciting than waiting in our car park, although it’s a really nice car park.

 

Comfort – Care – Privacy

 

At ikatan Spa, your privacy is important to us, therefore we don’t have communal change rooms or showers shared with other guests nor the need to wear a one size fits no one bathrobe around the Spa.

 

ikatan Spa is designed around a Balinese village and all guests having a massage, facial, or body treatment are escorted to their private treatment room by their Spa therapist, where you will be left in privacy to change and lay on your treatment bed under sarongs and blankets if required.

 

Our qualified female therapists are trained to respect your comfort and privacy. During all treatments, you will be draped with pure cotton sarongs, except for the area being worked on. Full brief disposable underwear are provided for your massage and body treatments.

 

Should you need to visit the bathroom during treatments or if you are with us for a Retreat Day, we provide you with batik slippers and a Balinese batik kimono, wrap robe.

Facilities & Inclusions

 

At ikatan Spa our facilities are for all guests having treatments. While your treatment rooms have everything you require for your treatments. Our relaxation gardens were created to extend guests relaxation time in nature, one of the best way to rest, recover and re-connect before and after treatments at ikatan Spa.  

 

Disability & Accessibility at ikatan Spa.

 

Please let us know at time of booking if you require help or the use of any of our accessible facilIties for us to reserve them or be ready to assist you.

 

  • Disability Parking and Ramp
  • Accessible Reception and Lounge Room
  • Accessible Bathrooms
  • Accessible Treatment Rooms
  • Accessible Gardens 
  • Support Dog Availability

 

For more details please view our Accessibility Page 

 

Pregnancy & Breastfeeding

 

We care for the mum-to-be at ikatan Spa, as we know, a relaxed Mumma is best for bubba. We have comfortable, soft, wide spa treatment beds that have hydraulic lift and contouring ability.

 

Our pregnancy massage and treatments take place side laying with pillows to support and comfort you,  just as you sleep during pregnancy, and usually drift off while we are caring for you as it’s just like being in bed.

 

We have a long list of pregnancy safe packages and treatments.

 

All our therapists are trained in ikatan Spa pregnancy treatments. You will find our spa menu has each treatment noted if they are pregnancy safe or not, in which case we can suggest an alternative pregnancy safe option.

 

Read our Mum-to-be page where you’ll find information on the best Spa treatments and massages to have during all the varying trimesters.

 

We recommend you check with your doctor about your individual needs prior to booking treatments. Due to increased sensitivity and various hormonal changes during pregnancy, there may be some treatment that are contraindicated or special precautions for some pregnancies and or during  breastfeeding.