Day Retreat 8 HRS

• If you have shellac on your nails please have it removed before your arrive at ikatan Spa or an alternative treatment will be offered as we do not remove Shellac, Gel or long wear polish.

• Four days prior to your booking you will be sent a text message to the mobile number provided for your booking. This message will have a  link to our online health questionnaire, pertaining to your treatments, which is to be completed by everyone entering ikatan Spa no later than the day prior to your arrival for spa treatments please. Your data is only used by ikatan Spa in preparation for your treatments.

• Cancellation or Reschedule of Day Retreat – We require three days prior notice if you wish to cancel or re-schedule your Day Retreat Package.

• A yoga instructor has been booked and eight hours of treatment time has been reserved especially for you.

• Respectfully, it is difficult to re-book eight hours of treatments with other guests at short notice and therefore cancelling a Day Retreat incurs the full cost of booking inside 3 days and will be charged to the credit card and/or gift voucher provided for payment unless the booking can be refilled by another guests.

Please read our list of FAQ's below. Otherwise please also note the following: 

• Please limit messages. We can only add about 6 words on the from massage section which is 50 characters including spaces.

• Buying a gift for your 'MUM' please let us know her full name so we can search for her details if she loses her gift certificate

• In a hurry to receive a gift certificate ? Call our reception team +61-7-5471-1199 to order faster.

• The #order number is your receipt of the order it is NOT GIFT CERTIFICATE NUMBER Gift certificate number will be sent on the PDF certificate in the email You only need to add a postal address if you would like a hard copy posted. 

• You only need to add a postal address if you would like a hard copy posted

• If purchasing a gift for someone who is on holiday for limited time, we advise you to book ahead or check our availability Your details are safely hidden in a back end, secure system and deleted as soon as payment is processed.

Thank you for your gift certificate order. We'll have it to you as soon as we can.

We look forward to welcoming you to ikatan Spa! Ensuring everyone's health and safety is our top priority, so there are a few important details to share before confirming your treatments. 

Our operating hours are from 9 am to 6 pm, Monday to Saturday, and we're closed on Sundays and public holidays. If you haven't received a gift certificate, please check your spam/junk folder or give us a call at +61 7 5471 1199.

We have a 24-hour cancellation policy, allowing you to cancel without charge if you show any signs of illness or have been around unwell individuals. Cancelling within 24 hours or presenting symptoms on the day will result in a 100% cancellation fee.

We accept various payment methods, including cash, gift visa cards, Apple Pay, and all credit cards with no surcharges.

You can cancel bookings up to 24 hours before your treatment date by calling +61 7 5471 1199 or replying "NO" to the text confirmation message.

We're here to assist you with your  gift certificate, so please double-check the accuracy of your email address and phone number in the booking form. If you haven't heard from our reception team, check your junk or spam box.

Your cooperation and kindness towards our staff, who are dedicated to helping you, are greatly appreciated. Looking forward to serving you at ikatan Spa!