Thank you for purchasing a Gift Certificate.


Please be aware that Gift certificates are personalised and emailed to you as a PDF.


The #order number on your confirmation email is your receipt for payment of your order it is not an ikatan Gift Certificate Number.


Your ikatan Gift certificate number will be included on the PDF certificate you will receive by email.


Gift certificate are non-refundable but can be transferred to another person by contacting us
Buying a gift for your ‘MUM’ please let us know her full name so we can search for her details if she loses her gift certificate.


If you require a specific treatment, add this in the notes.


In a hurry to receive a gift certificate ? Call our reception team 61-7-5471-1199 to order faster.


If purchasing a gift for someone who is on holiday for limited time, we advise you to book ahead or check our availability.


Your details are safely hidden in a back end, secure system and deleted as soon as payment is processed.


Gift certificate that state a treatment or package are honoured for that treatment or package for one year from date of purchase, after one year all gift certificate revert to the original purchased dollar value for the following two years (total of 3 years).


Please check your junk or spam box if you have not received your gift certificate.


Thank you,

ikatan Spa Reception Team